Delete your account

You can delete your SmarTest account at any time, along with everything we hold about it. You do not need to ask us first, and you do not need a reason.

In the app (fastest)

1. Open SmarTest and sign in.
2. Go to Profile → Settings.
3. Scroll to the bottom and tap Delete Account.
4. Confirm. The deletion happens immediately and cannot be undone.

If your phone cannot reach our servers, nothing is deleted and the app will tell you so rather than pretending it worked. Try again on a better connection, or use the email route below.

By email

If you have lost access to the app or cannot sign in, email support@smartest.ng from the address on the account, asking us to delete it. We complete these within 48 hours and confirm by reply. We may ask one question to confirm you own the account; we will never ask for your password.

What is deleted

• Your account and sign-in credentials.
• Your name, email address and profile details.
• Your subscription record, and your study progress, test history and mastery data held on our servers.
• Any support tickets and their attachments.
• Your link to a school roster, if your school enrolled you. Your school’s own records are theirs and are not affected.

What is kept, and for how long

• Payment records — kept for up to 7 years. Nigerian tax and accounting law requires us to keep a record of a transaction that took place; we cannot delete these on request. They are held as transaction records, not as an active account.
• Anonymised crash reports — a stack trace with your account identifier removed may remain in our error logs. It is not linked to you and cannot be traced back.

Deleting your account does not refund an active subscription and does not cancel a future charge on its own. Cancel your plan first, under Profile → Subscription, if that is what you want.

Deleting your data without closing your account

You do not have to delete your whole account to have data removed. Email support@smartest.ng from the address on your account and tell us what you want removed. We complete these within 48 hours and confirm by reply. Your account, your subscription and your downloaded subjects are left alone.

You can ask us to delete any of the following on their own:

• Your study progress, test history and mastery data held on our servers. Your account stays open and you start again from zero.
• Your AI Tutor conversations.
• Your support tickets and anything you attached to them.
• Your profile photo, your display name, or your state of origin, without touching the rest of the account.

Two things we cannot remove on request, for the reasons given above: payment records, which Nigerian tax law requires us to keep, and your email address, which is what identifies the account you are asking us to act on. If you want those gone as well, that is a full account deletion — use one of the two routes at the top of this page.

Data on your own device

SmarTest is offline-first: your downloaded subjects, answers, streaks and notes live on your phone, not on our servers. Deleting your account does not wipe your phone. To remove that too, uninstall the app, or use Profile → Subject Manager to remove downloaded subjects.

Questions about any of this are covered further in our Privacy Policy, or write to us at support@smartest.ng.